Support

Stuck on something? Start here.

The answers below cover almost everything people write in about. If yours is not here, mail us — RushLess is a small operation, so a person reads it and answers.

Subscription questions Billing, cancelling and refunds live in your Apple account, because Apple is the seller. Jump to the subscription section for the exact taps.

Answered by a person No ticket robot and no chatbot. Write to the address at the bottom and you get a human reply, usually within two working days.

Before you reinstall There is no cloud backup in 1.0. Deleting the app erases your history for good — read the new-phone answer first.

Managing, cancelling, refunds

RushLess+ is billed by Apple, so everything about the money happens in your Apple account rather than in the app:

Cancel or change plan: On your iPhone: Settings → [your name] → Subscriptions → RushLess. The app’s Profile tab also has a link that opens the same screen. Cancelling keeps your access until the end of the period you already paid for.
End the free trial: Cancel in the same place at least 24 hours before the 3-day trial ends and you are not charged.
Ask for a refund: Go to reportaproblem.apple.com and sign in with your Apple Account. Refunds are Apple’s call — we cannot issue them — but write to us and we will back up your request.
Paid but the app still asks: Open Profile → Restore purchase. That re-reads your App Store receipt. If it still will not unlock, make sure you are signed in with the Apple Account that bought it, then mail us.

Moving to a new phone

Your subscription follows your Apple Account: install RushLess on the new phone, tap Restore purchase in Profile, and RushLess+ unlocks.

Your history does not follow automatically — version 1.0 has no cloud sync. The only route is an iOS device transfer or an iCloud/Finder backup restore, which brings the app’s local database with it. If you delete the app first, or set the new phone up as new, the log is gone and we cannot recover it. Cloud sync is on the roadmap.

My drink is not in the catalog

The catalog ships inside the app and covers the common brands and sizes per market, but not every regional flavour. Two ways to fix it yourself:

Scan the barcode: Add drink → scan. If the barcode is unknown, the app offers to save it against a drink you pick, so the next scan finds it instantly.
Add it by hand: Create a custom drink with its volume and caffeine (both are on the can). Your custom drinks can be exported and re-imported as CSV from Profile → Data.

If a drink is popular in your country and missing, mail us the brand, flavour, size and country — we add these in batches with app updates.

Reminders are not arriving

RushLess schedules its daily check-in locally on your device, so it needs the notification permission and does not depend on a connection. Check Settings → Notifications → RushLess on your iPhone, and that Focus or a Sleep schedule is not suppressing it. Turning the reminder off and on again in the app reschedules it.

Exporting or erasing your data

Export: Profile → Data exports the drinks you have added as a CSV you can open in any spreadsheet. Editing that file and importing it back updates them instead of duplicating.
Erase everything: Profile → Restart the challenge deletes your profile, logs, plan, streak and coach history from the device and returns you to onboarding. It cannot be undone.
What we hold: Almost nothing — there is no account. The privacy policy lists the anonymous analytics and the subscription status, and how to ask about them.

Reporting a bug or asking for a feature

Mail us what happened, what you expected, your iPhone model and iOS version, and the RushLess version from the bottom of the Profile tab. A screenshot or screen recording usually saves a whole round of questions. Feature requests are genuinely welcome — several shipped features started as one of these emails.

support@getrushless.app